Shipping policy

SHIPPING POLICY

At Monaco Velurre, we are committed to providing a seamless and reliable delivery experience. Each order is carefully prepared and securely packaged to ensure that your purchase arrives in perfect condition.

Order Processing

All orders are processed within 5–25 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, allowing you to follow your delivery.

Shipping Times

Estimated delivery times may vary depending on the destination:

Germany: 5–25 business days
European Union: 8–25 business days
United Kingdom: 8–25 business days
International: 8–28 business days

Please note that delivery times are estimates and may occasionally be affected by customs procedures, carrier delays, public holidays, or circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination and the selected shipping method. Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to become active in the carrier's system.

Customs & Import Duties

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Monaco Velurre is not responsible for delays caused by customs clearance.

Delivery Issues

Please ensure that your shipping address is complete and accurate before placing your order. Monaco Velurre cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

If your order arrives damaged or appears to have been tampered with, please contact our customer service team as soon as possible and provide photographs of the packaging and the product.

Lost or Delayed Packages

If your package appears to be significantly delayed or has been marked as delivered but cannot be located, please contact us so that we can assist you in contacting the shipping carrier and investigating the shipment.