SHIPPING & RETURNS

At Monaco Velurre, we want every order to arrive safely and meet the highest standards of quality. Below you will find information regarding shipping, returns, and exchanges.

Shipping

All orders are carefully inspected and securely packaged before dispatch. Orders are generally processed within 1–3 business days after payment has been confirmed.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Estimated delivery times may vary depending on the destination and shipping method selected at checkout.

Please note that delivery times are estimates and may be affected by circumstances beyond our control, including carrier delays, customs procedures, public holidays, or unforeseen events.

Returns & Exchanges

We accept returns within 14 days of delivery, provided that the item meets the following conditions:

The item must be unused and in its original condition.
The item must be returned with all original packaging, tags, and accessories.
The product must not show any signs of wear, damage, or alteration.
Items that have been used, damaged, or returned incomplete may not be eligible for a refund.

To request a return, please contact our customer service team before sending the item back. Returns sent without prior approval may not be accepted.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear in your account, depending on your payment provider.

Exchanges

If you would like to exchange an item for another size, color, or product, please contact us before returning your order. Exchanges are subject to product availability.

Return Shipping

Unless the item is defective or was received incorrectly, return shipping costs are the responsibility of the customer.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and provide photographs of the product and packaging so that we can assist you.